Frequently Asked Questions

Standard check-in time is from 12:00 PM (Noon), and check-out is by 10:00 AM. If you require an early check-in or late check-out, please contact our front desk in advance. These requests are subject to room availability and may incur an additional fee.

We accept all major credit cards including Visa, MasterCard, and American Express. We also accept M-Pesa mobile money payments and cash (KES, USD, EUR, GBP). For corporate clients with pre-approved credit facilities, company billing can be arranged.

Our standard cancellation policy requires guests to cancel their reservation at least 24 hours prior to the day of arrival to avoid a one-night penalty fee. However, policies may vary depending on the rate or package booked. Please review your specific booking confirmation for exact details.

To ensure a comfortable environment for all our guests, we kindly request that you do not bring pets onto the property during your stay. We appreciate your understanding.

All our guest rooms, hallways, and indoor public areas are strictly 100% smoke-free. Smoking (including e-cigarettes) is only permitted in designated outdoor smoking areas. A deep-cleaning fee will be charged for smoking in guest rooms.

Yes, absolutely! As a proud member of the Best Western Plus family, stays at our property are eligible for earning and redeeming Best Western Rewards® points. Please provide your membership number upon booking or check-in.

Yes, we provide secure, chauffeured airport transfers to and from Jomo Kenyatta International Airport (JKIA). To arrange a pickup, please email our concierge team with your flight details at least 24 hours prior to your arrival. Applicable fees will be added to your room folio.

Yes, we offer complimentary, 24-hour guarded basement parking. This facility is available exclusively for our resident guests, restaurant patrons, and conferencing delegates.

Yes. High-speed, fiber-optic Wi-Fi is complimentary for all guests and is accessible in all guest rooms, conference halls, restaurants, and public areas. Dedicated bandwidth is available for corporate events upon request.

Our Rendezvous Restaurant serves a full breakfast buffet from 06:30 AM to 10:30 AM. The all-day à la carte dining menu is available until 10:00 PM. For your convenience, In-Room Dining is available 24 hours a day.

Yes, our culinary team is highly experienced in catering to various dietary requirements. Our kitchen readily offers vegan, vegetarian, gluten-free, and Jain-friendly options. Please inform our restaurant staff of any severe allergies prior to ordering.

The rooftop swimming pool is open daily from 06:00 AM to 07:00 PM. Our fully-equipped fitness center is open from 06:00 AM to 10:00 PM. Both facilities are complimentary for resident guests.